Effortlessly establish a remote support session directly from a Freshdesk ticket

RemotePC™ HelpDesk has now been integrated with Freshdesk Support! Starting a remote support session to your customer's computer from within Freshdesk Support platform is now a matter of a few clicks.

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Key Features

  • Unlimited, attended remote support for your customers.
  • Connect to their PC or Mac via any web browser to deliver quick support.
  • Transfer files, communicate via chat, use whiteboard, record remote sessions, and more.
  • Secure remote sessions with TLS v 1.2 / AES - 256 bit encryption.

HelpDesk Remote Support Solution

Avail the RemotePC HelpDesk app for free in the Freshdesk Marketplace and let your technicians start a remote support session to access your customer’s computer from within the Freshdesk Support platform.

Get an effective remote support solution with RemotePC HelpDesk featuring near-real-time screen replication. The RemotePC HelpDesk integration allows you to merge Freshdesk ticketing flow with HelpDesk for delivering immediate customer support.

Quickly launch a remote support session from within Freshdesk tickets. Collaborate with the customers in real-time by sharing the session link and remotely view or access their screen to resolve their concerns.

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