JIRA Issue and Project Tracker has now been merged with RemotePC™ HelpDesk! You can easily start a remote support session to your customer’s computer from within the JIRA platform in just a few simple clicks.
Get the RemotePC HelpDesk app in the Atlassian Marketplace for free and allow your technicians to establish a remote support session with your customer’s computer from within the JIRA Support platform.
With RemotePC HelpDesk remote support solution including near-real-time screen replication, let your technicians deliver effective support to your end users. This RemotePC HelpDesk integration enables you to merge the JIRA bug and issue tracker with HelpDesk for rendering timely customer support.
Immediately initiate a remote support session from within JIRA tickets. Share a session link with the customers to communicate with them in real-time. Access or view the customer’s computer to analyze and resolve their issues remotely.