Effortlessly establish a remote support session directly from a JIRA ticket

JIRA Issue and Project Tracker has now been merged with RemotePC® HelpDesk! You can easily start a remote support session to your customer's computer from within the JIRA platform in just a few simple clicks.

Key Features

On-demand remote support for your customers, unlimited remote sessions.

Access their PC or Mac from any web browser to provide instant support.

File transfer, text chat, whiteboard, session recording, and more.

Safe and private remote sessions secured with TLS v 1.2 / AES - 256 bit encryption.

HelpDesk Remote Support Solution

Get the RemotePC HelpDesk app in the Atlassian Marketplace for free and allow your technicians to establish a remote support session with your customer's computer from within the JIRA Support platform.

With RemotePC HelpDesk remote support solution including near-real-time screen replication, let your technicians deliver effective support to your end users. This RemotePC HelpDesk integration enables you to merge the JIRA bug and issue tracker with HelpDesk for rendering timely customer support.

Immediately initiate a remote support session from within JIRA tickets. Share a session link with the customers to communicate with them in real-time. Access or view the customer's computer to analyze and resolve their issues remotely.