How does Single Sign-On work?
Single Sign-On (SSO) with HelpDesk enables technicians to securely authenticate their account and access multiple systems with a single set of credentials. Admin of the accounts can choose a SAML 2.0 identity provider (IdP) like Okta, Azure, OneLogin, AD FS, etc., to login to your HelpDesk account without having to remember another password. On enabling SSO, credential authentications will be carried out by the IdP; technicians can use a single set of IdP credentials for accessing multiple systems. Follow the steps below to set up SSO and login with an IdP of your choice.
Configure an identity provider
Admin needs to register the HelpDesk application with a SAML 2.0 IdP to receive the Single Sign-On URL, IdP Issuer URL and X.509 certificate (Base64).
2Configure HelpDesk account for SSO
Configure the HelpDesk account by providing the single sign-on and issuer URLs, and X.509 certificate via HelpDesk web interface.
3Enabling SSO for technicians
Once SSO is enabled for the HelpDesk account, admin can invite technicians with SSO login permissions or enable SSO for existing technicians.
4Accessing SSO enabled accounts
Once SSO is enabled, technicians can login to their accounts via web or desktop application.
