Remote Access via Web

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    Computer Management

    faq Can I connect to my remote computers from a web browser?
    faq What operations can I perform using the options under 'Computers'?
    faq Can multiple users simultaneously connect to the same remote computer?
    faq How do I restart a remote computer while accessing it via the web?
    faq Can I share a computer with my users?

    Functions

    faq Is it possible to prevent others from viewing my remote computer screen during a remote session?
    faq How do I lock the remote computer?
    faq Is it possible to chat during a remote session?
    faq Can I video chat with remote users?
    faq Can I take a screenshot of the remote computer during the remote session?
    faq Can I use the Whiteboard while accessing my computer via the web?
    faq How do I prevent others from using mouse or keyboard on the remote computer during a remote session?
    faq Can I access multiple monitors while accessing my computer?
    faq Can I scale the remote computer's desktop screen to fit within my local computer?
    faq How do I establish a connection with a remote computer, using my Windows/Mac/Linux credential?
    faq Can I access 'Task Manager'/'Force Quit' options using Ctrl-Alt-Del on the remote computer?
    faq How do I disconnect a remote session?
    faq Can I print documents on my remote computer while accessing them via web?
    faq Is it possible to transfer files to the remote computer while accessing it via web?
    faq Can I transfer files from the remote computer?
    faq Can I drag and drop files/folders while accessing my computer via the web?
    faq Can I play music or watch videos on the remote computer?
    faq I am unable to hear audio from the remote computer. Why?

    General

    faq Do I have to install any software to use RemotePC Viewer Lite?
    faq How do I restart the remote computer during a remote session via RemotePC Viewer Lite?
    faq What do Online, In Session, and Offline signify?
    faq Is it possible to view the remote computer on a new browser window instead of a new tab?
    faq Will a remote session timeout if inactive?
    faq How do I select a time format for RemotePC logs?
    faq Can I view remote access logs for my account?
    faq Can I schedule log reports?

    Can I connect to my remote computers from a web browser?

    Yes, you can connect to your remote computers from a web browser, via RemotePC Viewer Lite or by downloading the RemotePC app launcher.


    To connect via RemotePC Viewer Lite,

    1. Log in to RemotePC via web browser.
    2. Hover over the 'Connect' button corresponding to an online computer and click RemotePC.
      RemotePC
    3. Enter the 'Personal Key' (if configured) and click 'Connect'.

    To connect via RemotePC desktop application,

    1. Hover over the 'Connect' button corresponding to an online computer and click RemotePC.
      RemotePC
    2. Download and run the RemotePC launcher to initiate a remote session.
      RemotePC

    For subsequent remote sessions, simply click RemotePC to establish a connection.

    Can multiple users simultaneously connect to the same remote computer?

    Yes, multiple users can simultaneously access the same remote computer.

    To connect to a remote computer,

    1. Log in to RemotePC via a web browser.
    2. The 'Computers' tab will display all the configured computers. The status will read 'In Session' if a computer is being accessed by one or more users.
    3. Hover over 'Connect' and click RemotePC to establish a simultaneous remote connection via RemotePC Viewer Lite.
      RemotePC
      Alternatively, click RemotePC to establish a simultaneous remote connection via RemotePC desktop application.
      RemotePC
    4. Enter the 'Personal Key' (if configured) and click 'Connect'.

    What operations can I perform using the options under 'Computers'?

    Under 'Computers' in RemotePC web console displays the list of all your configured computers and their status. You can connect to any online computer by providing the personal key (if configured) and also view the remote access/web activity logs of the computer.

    Admin of an Enterprise account can add users, create user/computer groups, access and manage the associated computers by logging into RemotePC via web.

    How do I restart a remote computer while accessing it via the web?

    To restart a remote computer,

    1. Log in to RemotePC via web browser and go to 'Computers'.
    2. Hover on the computer you wish to restart and click .
    3. Select 'Restart'.
      RemotePC
    4. In the confirmation popup, click 'Ok'.
      RemotePC
      To restart the remote computer during the remote session, refer this FAQ.

    Note: For Windows machines, an additional option to 'Restart in safe mode' will also appear. Your computer will go offline briefly, but once the computer becomes ready for remote connection, its status will change to online.

    Can I share a computer with my users?

    Yes, users of SOHO and Team plan accounts can share a configured computer with other users for remote access.

    To share a computer, click corresponding to the required computer, enter the email address of the intended RemotePC users, and click 'Share'.

    RemotePC
    RemotePC

    The intended recipients will be able to see the computer under the 'Shared with me' group in the 'Computers' tab.

    Note:

    • You can share a computer only with users from your RemotePC account.
    • Users will only be able to access the shared computer remotely. They will not be able to make any modifications in the computer settings.

    To stop sharing a computer for a particular user, click to open the 'Share Computer' popup, and click 'Remove' next to the user.

    RemotePC

    To stop sharing the computer for all users, click 'Remove All'.

    RemotePC

    Is it possible to prevent others from viewing my remote computer screen during a remote session?

    Yes, the 'Blank Host Screen' feature allows you to make the screen of your computer blank, during a remote session. This prevents others from viewing your activities on the remote computer.

    To blank the host screen,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click the computer name -> 'Blank Host screen'.
      RemotePC

    How do I lock the remote computer?

    The Lock function allows you to lock the remote computer instantly or after the session ends. This will prevent any unauthorized access to your remote computer.

    To lock,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click the computer name to perform any of the following:

      • Click 'Lock' - > 'Lock Now', to instantly lock the remote computer.
        RemotePC
      • Click 'Lock' - > 'Lock on Session End', to lock the remote computer as soon as the remote session ends.
        RemotePC

    Is it possible to chat during a remote session?

    Yes, you can chat during a remote session, from the RemotePC web interface.

    To start a chat,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. On clicking RemotePC Chat , the Chat screen appears.
      RemotePC Chat
    6. Enter your text in the 'Type your message' field and click RemotePC Chat.

    Can I video chat with remote users?

    Yes, you can chat via video with remote users.

    To begin the video chat without initiating a remote seesion,

    1. Log in to RemotePC via web browser.
    2. Hover over the computer you wish to proceed with video chat and click RemotePC.
      RemotePC
    3. The RemotePC Meeting screen will automatically launch. For the first time, you and the remote users will need to provide the permission to access the camera and microphone on your computers.
      RemotePC
    4. Once the permission is granted, click 'Join' to begin the video call.
      RemotePC

    To begin the video chat, during a remote session,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar
    5. On clicking RemotePC, the RemotePC Meeting screen will automatically launch. For the first time, you and the remote users will need to provide the permission to access the camera and microphone on your computers.
      RemotePC
    6. Once the permission is granted, click 'Join' to begin the video call.

    Learn how to use RemotePC Meeting.

    Can I take a screenshot of the remote computer during the remote session?

    Yes, to take screenshot,

    1. Log in to RemotePC via web browser and go to 'Computers'.
    2. Hover on the computer you wish to connect and click RemotePC.
      RemotePC
    3. Click on RemotePC to take a screenshot.
      RemotePC
    4. The screenshot will be downloaded to your local machine. Screenshots will be saved to your default downloads folder. If not, there will be a prompt to save the screenshots in your desired destination.

    You can also find the screenshots in your account. To view saved screenshots,

    1. Log in to RemotePC via web browser and click 'Logs'.
    2. Go to 'Unattended Access Logs' and click RemotePC.
      RemotePC
    3. The saved screenshots will be displayed.

    Can I use the Whiteboard while accessing my computer via the web?

    Yes, you can use the Whiteboard to draw on the remote screen and collaborate effectively while accessing your computer via the web.

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. On clicking RemotePC Whiteboard, the Whiteboard panel appears on the screen.

    You can perform the following:

    RemotePC Whiteboard
    • Cursor is selected by default and it allows you to access the remote computer.
    • Pen can be used to draw on the remote screen. You can choose a line width or color of your preference.
    • Eraser is used to clear parts of the drawing on the screen. You can choose a suitable width for the eraser.
    • Capture option lets you save a screenshot on the local computer.
    • Clear option can be selected to clear the entire drawing on the screen.

    How do I prevent others from using mouse or keyboard on the remote computer during a remote session?

    You can use the 'Block Remote Input' feature to prevent anyone from using a mouse or keyboard on the remote computer during a remote session.

    To block remote input,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click the computer name -> 'Block Remote Input'.
      RemotePC

    Can I access multiple monitors while accessing my computer?

    Yes, if your remote computer has more than one monitor, you can access any of them from the RemotePC web interface.

    To switch between multiple monitors,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. On clicking Settings, you can switch between multiple monitors of the remote computer.
      RemotePC

      Alternatively, click Settings and click a monitor name to view that individual monitor.

      RemotePC

    Can I scale the remote computer's desktop screen to fit within my local computer?

    By default, the remote desktop screen does not autofit your local computer window.

    To scale the remote computer desktop screen within your local computer,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click Settings, mouse hover on 'View' and click 'Scale to fit'.
      RemotePC

    This will resize the remote computer desktop screen to fit within the local computer window.

    You can also enter the full-screen mode by clicking top.


    How do I establish a connection with a remote computer, using my Windows/Mac/Linux credential?

    To access your remote computer using Windows/Mac/Linux credential,

    1. Launch the RemotePC application and log in.
    2. Click 'Configure Now!' and configure your computer for remote access.
    3. Click Settings displayed on the top-right corner.
    4. Under 'General Preferences', select 'Allow windows Login'.
      RemotePC

    While connecting to the remote computer you will be asked to enter your Windows/Mac/Linux credential for login.

    Note:

    • Make sure that the RemotePC application is installed in the remote machine and Always-On Remote Access is configured, before enabling this option.
    • If you disable this option, you can access your computer by entering the Personal Key.

    Can I access 'Task Manager'/'Force Quit' options using Ctrl-Alt-Del on the remote computer?

    Yes, you can access 'Task Manager'/'Force Quit' options using Ctrl-Alt-Del on the remote computer.

    To lock your remote computer (Windows),

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click RemotePC. The screen with options such as task manager, lock, sign out etc. will appear.
      RemotePC

    In Mac, only the option to Force Quit is available.

    To force quit,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click RemotePC. The 'Force Quit Applications' window will appear.

    How do I disconnect a remote session?

    To disconnect a remote session, click Disconnect.

    Alternatively,

    1. Click RemotePC to expand the menu bar.
    2. Click the computer name -> 'Disconnect'.

    Can I print documents on my remote computer while accessing them via web?

    Yes, with RemotePC Viewer Lite you can print documents and images that are on your remote computers using a local printer.

    To print,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Select the file on the remote computer that is to be printed.
    5. Open the document and use the Print command (or Ctrl+P in Windows and ⌘+P in Mac) to prepare the selected document for printing.
    6. Select RemotePC Printer in the window and click 'Print'.
      RemotePC
    7. Once the file appears, you can proceed with printing.

    Note:

    • Ensure that the 'Allow Pop-ups' setting is enabled for your browser and a local printer is configured, before initiating the print operation.
    • If more than one local printer is configured, the printing operation will be performed using the default printer.
    • Remote printing is not supported for Microsoft Edge browser.

    Is it possible to transfer files to the remote computer while accessing it via web?

    Yes, you can transfer files to and from the remote computer with RemotePC Viewer Lite.

    To transfer files to the remote computer,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click RemotePC. The file explorer will appear.
      RemotePC
    6. Click 'Upload File'.
      RemotePC
    7. Select the files to be transferred and click 'Open'.
    8. A success message will appear on the completion of the file transfer.

    Can I transfer files from the remote computer?

    Yes, you can transfer a file from the remote computer with RemotePC Viewer Lite.

    To transfer files from the remote computer,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click RemotePC. The file browser panel displaying a tree view of the files on the remote computer will appear on your computer.
      RemotePC
    6. Hover on the file you wish to transfer and click 'Download'.
      RemotePC
    7. Note: Only one file can be transferred at a time from the remote computer.

    Can I drag and drop files/folders while accessing my computer via the web?

    You can drag and drop multiple files/folders from local to remote computer while accessing your machine via the web. Just select the desired files/folders on the local computer and drop them on to a specific location on the remote computer.

    However, from the remote computer, you can drag and drop only files to your local computer.

    RemotePC

    Note: This feature is not supported for Internet Explorer and Safari (version 11 and below).


    Can I play music or watch videos on the remote computer?

    Yes, you can enable sound to listen to the audio or video on the remote computer through the local computer with RemotePC Viewer Lite.

    To enable sound from the remote computer,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Open the required audio or video on your remote computer.
    5. Click RemotePC to expand the menu bar.
    6. Click RemotePC to enable sound. You will be able to hear the audio or video playing on the remote computer through the local computer.
      RemotePC
    7. Click RemotePC to mute the sound.

    I am unable to hear audio from the remote computer. Why?

    The remote sound function is currently not supported for all browsers. The following list displays the browsers that support remote sound when accessing remote PC, Mac, or Linux machines.


    Local Computer OS Remote Computer OS Supported Browser
    Windows
    Mac
    Firefox
    Chrome
    Edge
    Windows
    Chrome
    Edge
    Linux
    Firefox
    Chrome
    Edge
    Mac
    Mac
    Chrome
    Firefox
    Windows
    Chrome
    Firefox
    Linux
    Chrome
    Firefox
    Linux
    Mac
    Chrome
    Windows
    Chrome
    Linux
    Chrome

    Do I have to install any software to use RemotePC Viewer Lite?

    No, you don't have to install any software to use RemotePC Viewer Lite as it is a web-based application. Just ensure that the RemotePC application is installed on the remote computers that you wish to access.

    RemotePC Viewer Lite is supported on the following browser versions:

    • Chrome: 67 and above
    • Safari: 11.0 and above
    • Firefox: 60.0 and above
    • Microsoft Edge: 42.17 and above

    Note: IE, Opera and other browsers are not supported.

    How do I restart the remote computer during a remote session via RemotePC Viewer Lite?

    To restart remote computer during the remote session,

    1. Log in to RemotePC via web browser and go to 'Computers'.
    2. Hover on the computer you wish to connect and click RemotePC.
      RemotePC
    3. During the session, click on the <computer name>.
    4. Click 'Restart'.
      RemotePC
    5. In the confirmation popup, click 'Restart' or wait for the system to automatically restart.
      RemotePC

    Note: For Windows machines, an additional option to 'Restart in safe mode' will also appear. The remote session will be terminated and your computer will go offline briefly, but once the computer becomes ready for remote connection, its status will change to online.

    What do Online, In Session, and Offline signify?

    RemotePC web interface displays the list of computers configured for remote access and their current status.

    Below are the three statuses:


    • Online – Computers that are ready for remote session.
    • In Session – Computers that are in an active remote session.
    • Offline – Computers that do not have any active internet connection or the remote access configuration has been disabled on it.
      RemotePC

    You can filter the list of computers based on these statuses.

    Is it possible to view the remote computer on a new browser window instead of a new tab?

    Yes, it is recommended to open a remote session on a new browser instead of a new tab, for better performance. All you need to do is choose appropriate settings.

    To modify settings,

    1. Log in to RemotePC via web browser.
    2. Click the username displayed on the top-right corner and click 'My Account'.
    3. Go to 'Settings'. Select 'New Browser Window' under the Viewer Lite section.
      RemotePC

    All new remote sessions will now open in a new browser window.

    Will a remote session timeout if inactive?

    If a remote session is idle or inactive, it will automatically timeout based on the inactivity timeout specified under the 'Settings' tab. By default inactivity timeout is disabled for Viewer Lite.

    To set inactivity timeout,

    1. Log in to RemotePC via web browser.
    2. Click the username displayed on the top-right corner and click 'My Account'.
    3. Go to 'Settings'. Click 'Inactivity Timeout' under the Viewer Lite section.
    4. Specify the inactivity duration in minutes after which the remote session will timeout automatically.
    5. Click 'Save'.
    RemotePC

    How do I select a time format for RemotePC logs?

    To select the time format,

    1. Log in to RemotePC via web browser.
    2. Click on your username and select 'My Account'.
    3. Go to 'Settings'.
    4. Under 'Time Format', select the format and click 'Save Changes'.
    RemotePC

    Note: The selected time format is applicable only for RemotePC Logs.

    Can I view remote access logs for my account?

    Yes, you can view the details of your computers that were remotely accessed from the 'Remote Access Logs' tab. Information such as computer name, viewer type, start time, end time, duration of remote session, and IP address will be displayed.

    To generate logs for any time period between the last 90 days,

    1. Log in to RemotePC via web browser.
    2. In the 'Remote Access Logs' tab, select 'From Date' and 'End Date' and click 'Generate'.
      RemotePC

    To download logs for last 90 days,

    1. In the 'Remote Access Logs' tab, select 'From Date' and 'End Date'.
    2. Click 'Download CSV'.

    Logs prior to 90 days can be exported as CSV.

    To export,

    1. Click 'Export as CSV'.
      RemotePC
    2. Select the required username from the drop-down menu.

      Note: Only the admin of Team or Enterprise plans will be able to view the logs for their users, by selecting a username.
    3. Select the month and year and click 'Download'.

    You can also view session logs for a particular computer by clicking corresponding to the computer and selecting 'Logs' from the drop-down list. You can view a list of all web-based activities for your account from the 'Web Activity Logs' tab.

    Can I schedule log reports?

    Yes, you can schedule log reports for your RemotePC account.

    To schedule log reports,

    1. Log in to RemotePC via a web browser.
    2. Click 'Logs' and select any type of log you wish to schedule.
    3. Click 'View Scheduled Reports'.
    4. On the 'Scheduled Reports' screen, click '+Schedule New Report'.
      RemotePC
    5. Enter details such as report name, recipient email addresses, report type, format, and timezone. Select the user(s) whose reports are to be scheduled.
    6. Select the frequency for generating the reports.
    7. Click 'Schedule'. The report will be scheduled and shared with the specified recipients.
      RemotePC

    To edit the existing report,

    1. Log in to RemotePC via a web browser.
    2. Click 'Logs' and select any type of log you wish to edit.
    3. Click 'View Scheduled Reports'.
    4. Hover over the scheduled report you wish to edit and click RemotePC.
    5. Click 'Update' to save the changes.

    To delete the existing report,

    1. Log in to RemotePC via a web browser.
    2. Click 'Logs' and select any type of log you wish to delete.
    3. Click 'View Scheduled Reports'.
    4. Hover over the scheduled report you wish to delete and click RemotePC.
    5. Click 'Delete' in the confirmation pop-up to delete the report.
    Note: App launcher and functions like chat, sticky notes, whiteboard, remote printing and drag and drop are not available when accessing a Linux machine via web.