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    Frequently Asked Questions on Remote Desktop Access

    Firewall Guidance

    The RemotePC application is designed to be firewall friendly. In most cases, you simply need to permit the firewall prompts related to the RemotePC application during installation.

    In case you need to configure the firewall permissions manually, allow the following TCP port numbers and executables.

    Server address:*.remotepc.com
    Port number:443
    Executables for Windows OS:RemotePCUI.exe
    RemotePCDesktop.exe
    RemotePCService.exe
    RPCFTViewer.exe
    RPCFTHost.exe
    RPCCoreViewer.exe
    RPCUtilityHost.exe
    RPCDownloader.exe
    RPCFirewall.exe
    RPCUtilityViewer.exe
    RPCPrinterDownloader.exe
    RemotePCLauncher.exe
    RPCViewerUI.exe
    PreUninstall.exe

    Executables for Mac OS
    Consumer/SOHO and Team Plan:RemotePCSuite
    File Transfer
    Host File Transfer
    HostUtilityTransfer
    RemotePCDesktop
    RemotePCView
    RPCVersionUpdate
    ViewerUtilityTransfer
    RemoteDPCService
    RemotePCHelper
    Enterprise Plan (Viewer):RemotePCViewer
    RemotePCView
    File Transfer
    ViewerUtilityTransfer
    Enterprise Plan (Host):RemotePCHost
    Host File Transfer
    HostUtilityTransfer
    RemotePCDesktopHost
    RemoteDPCServiceHost
    RemotePCHelperHost
    RPCVersionUpdate


    Firewall configuration for network issues

    A firewall may be blocking the network connection. Try the below troubleshooting steps to check if it works.

    Windows

    1. Turn off the firewall.
      1. Go to 'Firewall & Network Protection' > Click on 'Domain Network' > Turn 'Windows Defender Firewall' to 'off'.
      2. Go to 'Firewall & Network Protection' > Click on 'Private Network' > Turn 'Windows Defender Firewall' to 'off'.
      3. Go to 'Firewall & Network Protection' > Click on 'Public Network' > Turn 'Windows Defender Firewall' to 'off'.
      firewall and network protection_15

    2. Allow inbound connections in Windows firewall.
      1. Go to 'Windows defender firewall with advanced security' > 'Actions' > 'Properties' > 'Domain Profile' > 'Inbound connections', select 'Allow' in the dropdown list, and click 'Apply'.
        2. firewall and network protection

      2. Go to 'Windows defender firewall with advanced security' > 'Actions' > 'Properties' > 'Private Profile' > 'Inbound connections', select 'Allow' in the dropdown list, and click 'Apply'.
        3. firewall and network protection

      3. Go to 'Windows defender firewall with advanced security' > 'Actions' > 'Properties' > 'Public Profile' > 'Inbound connections', select 'Allow' in the dropdown list, and click 'Apply'.
        4. firewall and network protection

    For XP and Vista


    • Go to 'Control Panel' > 'Network and Internet Connections' > 'Windows Firewall' and make sure 'Don't allow exceptions' or 'Block incoming connection' is unchecked.
      • firewall and network protection

    • Go to the 'Exceptions' tab and add the files listed in the Firewall Guidance section.

    MAC

    1. Turn off the firewall.
    2. If you need to keep the firewall on, follow the steps below:
      1. 'System Preferences' > 'Security & Privacy' > 'Turn On Firewall' > 'Firewall Options…'.
        2. firewall and network protection

      2. Uncheck 'Block all incoming connections'.
      3. Select 'Automatically allow signed software to receive incoming connections' checkbox.
      4. Click remotepc and select all the RemotePC exes / apps.
        5. firewall and network protection

        firewall and network protection

      5. You may be prompted to allow 'RemoteDPCService' to access incoming network connections. Click 'Allow'.
        firewall and network protection

        This message might pop up after the first launch after the RemotePC has been installed. Restart the computer to apply the modified firewall settings.

      3. In case the issue is still not resolved:

      • Public IP might be blocked. Share your public IP with [email protected] to get it unblocked.
      • Whitelist the IPs: Contact [email protected] to collect the IPs to whitelist.
      • Add an exception to Norton firewall: link for reference.
      • Add an exception to AVG firewall: link for reference.