Firewall Guidance
The HelpDesk application is designed to be firewall friendly. In most cases, you simply need to permit the firewall prompts related to the HelpDesk application during installation.
In case you need to configure the firewall permissions manually, allow the following TCP port numbers and executables.
| Server address | : | *.remotepc.com |
Executables for Windows |
||
Viewer |
: |
HelpDeskLauncher.exe RPCHelpdeskCoreViewer.exe RPCHelpdeskDownloader.exe RPCHelpdeskFirewall.exe RPCHelpDeskFTViewer.exe RPCHelpdeskGAE.exe RPCHelpDeskUtilityViewer.exe RPCHelpdeskViewer.exe AppLauncherProgress.exe RpcHelpDeskDND_Console.exe RPCHelpdeskProxyLatency.exe |
| Host | : | HelpDesk.exe RPCHelpDeskDesktop.exe RPCHelpDeskDesktopUAC.exe RPCHelpDeskDnDConsole.exe RPCHelpdeskFTHost.exe RPCHelpDeskFTViewer.exe RPCHelpDeskService.exe RPCHelpDeskServiceUAC.exe RPCHelpDeskSuite.exe RPCHelpDeskUtilityHost.exe RPCHelpDeskUtilityViewer.exe RPCHelpdeskViewer.exe |
Executables for Mac |
||
Viewer |
: |
File TransferHD RemotePCHDViewer RemotePCHelpDesk |
Host |
: |
HostFileTransferHD RemotePCHDDesktop RemotePCHDHost RemotePCHDService HelpDesk |